{"id":5571,"date":"2022-06-10T12:51:26","date_gmt":"2022-06-10T17:51:26","guid":{"rendered":"https:\/\/encuentro-tic.anuies.mx\/2022\/?p=5571"},"modified":"2022-10-17T12:20:06","modified_gmt":"2022-10-17T17:20:06","slug":"implementacion-del-estandar-internacional-de-servicios-iso-iec-20000-12018","status":"publish","type":"post","link":"https:\/\/encuentro-tic.anuies.mx\/2022\/implementacion-del-estandar-internacional-de-servicios-iso-iec-20000-12018\/","title":{"rendered":"Implementaci\u00f3n del Est\u00e1ndar Internacional de Servicios ISO\/IEC 20000-1:2018"},"content":{"rendered":"<div id=\"pl-5571\"  class=\"panel-layout\" ><div id=\"pg-5571-0\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-5571-0\" ><div id=\"pgc-5571-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5571-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-5571-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h3 style=\"text-align: center\">Implementaci\u00f3n del Est\u00e1ndar Internacional de Servicios ISO\/IEC 20000-1:2018<\/h3>\n<hr \/>\n<h3>&nbsp;<\/h3>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5571-1\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 0px 0; \" data-overlay=\"true\" class=\"panel-row-style panel-row-style-for-5571-1\" ><div id=\"pgc-5571-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5571-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"1\" ><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-5571-1-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">I. Datos generales<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><span style=\"font-size: 14pt\"><strong>Instructor o docente: Eduardo Z\u00e1rate Corona<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt\"><strong>Modalidad de impartici\u00f3n:<\/strong> H\u00edbrida<\/span><\/p>\n<p><strong><span style=\"font-size: 14pt\">Duraci\u00f3n total de taller:<\/span><\/strong> <span style=\"font-size: 14pt\">1 sesi\u00f3n virtual de 1 hora, 3&nbsp;sesiones virtuales de 2 hrs. C\/U,&nbsp; 1 sesi\u00f3n presencial de 3 hrs.<\/span><\/p>\n<p><strong><span style=\"font-size: 14pt\">\u00c1rea: <\/span><\/strong><span style=\"font-size: 14pt\">Formaci\u00f3n para la gesti\u00f3n universitaria<\/span><\/p>\n<p><span style=\"font-size: 14pt\"><strong>Fechas: <\/strong><\/span><span style=\"font-size: 14pt\">10, 14, 21, 24, y 26 de octubre<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-5571-1-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"2\" ><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-5571-1-0-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">II. Descripci\u00f3n<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><span style=\"font-size: 14pt\"><strong>Destinatarios:<\/strong><\/span><\/p>\n<ul>\n<li>Directivos y Tomadores de decisiones de TI.&nbsp;<\/li>\n<li>Profesionales de TI que trabajan dentro de una organizaci\u00f3n que ha adoptado o desear\u00eda adoptar el est\u00e1ndar internacional para los sistemas de gesti\u00f3n de los servicios (SGS) y que necesitan comprender y contribuir a un programa continuo de mejora del&nbsp;servicio.&nbsp;<\/li>\n<li>Cualquier persona que requiera un conocimiento del modelo operativo de la normativa y&nbsp;c\u00f3mo se puede utilizar, para mejorar la calidad de la gesti\u00f3n de servicios de TI.<\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt\"><strong>Objetivo(s) o competencia(s):<\/strong><\/span><\/p>\n<ol>\n<li>Proporcionar el conocimiento y requisitos del Sistema de Gesti\u00f3n de Servicios (SGS), estructura, conceptos b\u00e1sicos y&nbsp;comprensi\u00f3n de las pr\u00e1cticas de la gesti\u00f3n de servicios.&nbsp;<\/li>\n<li>Comprender los beneficios de utilizar el marco de trabajo de ITIL en las empresas, instituciones y organizaciones, como apoyo a la norma ISO 20000-1:2018.<\/li>\n<\/ol>\n<p><span style=\"font-size: 14pt\"><strong>Metodolog\u00eda y Actividades:<\/strong><\/span><\/p>\n<ul>\n<li>Din\u00e1micas grupales.<\/li>\n<li>Trabajos independientes<\/li>\n<li>Foros de discusi\u00f3n<\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt\"><strong>Mecanismo y criterios de evaluaci\u00f3n:<\/strong><\/span><\/p>\n<ul>\n<li>M\u00ednimo 80% de asistencia&nbsp;<\/li>\n<li>Examen de 10 preguntas de opci\u00f3n m\u00faltiple con un m\u00ednimo aprobatorio de 6 respuestas&nbsp;correctas.&nbsp;<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-5571-1-0-2\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"3\" ><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-5571-1-0-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">III. Temario<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><strong><span style=\"font-size: 14pt\">Temario:<\/span><\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"101\"><strong>No. De sesi\u00f3n<\/strong><\/td>\n<td width=\"140\"><strong>Fecha<\/strong><\/td>\n<td width=\"149\"><strong>Hora<\/strong><\/td>\n<td width=\"238\"><strong>Temas a abordar<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"101\">Sesi\u00f3n 1<\/td>\n<td width=\"140\">10 de octubre<\/td>\n<td width=\"149\">15:00 \u2013 16:00<\/td>\n<td width=\"238\">Historia del est\u00e1ndar<\/td>\n<\/tr>\n<tr>\n<td width=\"101\">Sesi\u00f3n 2<\/td>\n<td width=\"140\">14 de octubre<\/td>\n<td width=\"149\">16:00 \u2013 18:00<\/td>\n<td width=\"238\">Introducci\u00f3n al Sistema de Gesti\u00f3n de Servicios<\/td>\n<\/tr>\n<tr>\n<td width=\"101\">Sesi\u00f3n 3<\/td>\n<td width=\"140\">21 de octubre<\/td>\n<td width=\"149\">16:00 \u2013 18:00<\/td>\n<td width=\"238\">Est\u00e1ndar ISO\/IEC 20000-1:2018<\/td>\n<\/tr>\n<tr>\n<td width=\"101\">Sesi\u00f3n 4<\/td>\n<td width=\"140\">24 de octubre<\/td>\n<td width=\"149\">16:00 \u2013 18:00<\/td>\n<td width=\"238\">Est\u00e1ndar ISO\/IEC 20000-1:2018<\/td>\n<\/tr>\n<tr>\n<td width=\"101\">Sesi\u00f3n 5<\/td>\n<td width=\"140\">26 de octubre<\/td>\n<td width=\"149\">9:00 \u2013 12:00<\/td>\n<td width=\"238\">Est\u00e1ndar ISO\/IEC 20000-1:2018<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong><span style=\"font-size: 14pt\">Bibliograf\u00eda<\/span><\/strong><\/p>\n<ul>\n<li>Normativa Internacional ISO\/IEC 20000-1:2018<\/li>\n<li>Introduction to ITIL 4 Foundation_Pre-Reading Guide&nbsp;<\/li>\n<li>ITIL 4 Foundation - Pro - ILT_ Pre-Release Version - EBook-English-(en-US)&nbsp;<\/li>\n<li>ITIL 4 Foundation Instructor Guide&nbsp;<\/li>\n<\/ul>\n<p><strong><span style=\"font-size: 14pt\">Recursos y materiales requeridos:<\/span><\/strong><\/p>\n<p><strong>Sesiones virtuales<\/strong><\/p>\n<ul>\n<li>Plataforma para alojar ex\u00e1menes, ejercicios y formatos<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>Sesi\u00f3n presencial<\/strong><\/p>\n<ul>\n<li>Cuadernillo de apuntes y pluma<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-5571-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-5571-1-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"4\" ><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-5571-1-1-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5492 size-medium aligncenter\" src=\"https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/2022\/06\/Implementacion-iso-eduardo-04-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-300x300.jpg 300w, https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-150x150.jpg 150w, https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-230x230.jpg 230w, https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-350x350.jpg 350w, https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-480x480.jpg 480w, https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p style=\"text-align: center\">&nbsp;<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-5571-1-1-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"5\" ><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-5571-1-1-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">Descargas<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p style=\"text-align: center\"><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium fasc-ico-before dashicons-format-aside\" style=\"background-color: #962c2f;color: #ffffff\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/2022\/06\/Implementacion-del-estandar-internacional-de-servicios-ISO-IEC-20000-1.pdf\">Ficha de taller<\/a><\/p>\n<p style=\"text-align: center\"><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium fasc-ico-before dashicons-welcome-widgets-menus\" style=\"background-color: #c79316;color: #ffffff\" target=\"_blank\" href=\"https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/2022\/08\/programa-talleres.pdf\" rel=\"noopener\">Programa de talleres<\/a><\/p>\n<p style=\"text-align: center\"><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium fasc-ico-before dashicons-businessman\" style=\"background-color: #002e5f;color: #ffffff\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/encuentro-tic.anuies.mx\/files\/Politica_talleres_encuentro2022.pdf\">Pol\u00edtica de talleres<\/a><\/p>\n<p style=\"text-align: left\">&nbsp;<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-5571-1-1-2\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"6\" ><h3 class=\"widget-title\">Otros talleres<\/h3><div class=\"menu-talleres-container\"><ul id=\"menu-talleres\" class=\"menu\"><li id=\"menu-item-3326\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-3326 sydney-dropdown-li\"><a href=\"https:\/\/encuentro-tic.anuies.mx\/2022\/adquisiciones-de-tic-s-para-la-armonizacion-contable\/\" class=\"sydney-dropdown-link\">Adquisiciones de TIC \u0301s para la Armonizaci\u00f3n Contable<\/a><\/li>\n<li id=\"menu-item-5555\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-5555 sydney-dropdown-li\"><a href=\"https:\/\/encuentro-tic.anuies.mx\/2022\/modelo-de-gobierno-de-tic-enfoque-holistico\/\" class=\"sydney-dropdown-link\">Modelo de Gobierno de TIC, enfoque hol\u00edstico<\/a><\/li>\n<li id=\"menu-item-5556\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-5556 sydney-dropdown-li\"><a href=\"https:\/\/encuentro-tic.anuies.mx\/2022\/management-3-0-workout-agilidad-para-directivos\/\" class=\"sydney-dropdown-link\">Management 3.0 Workout: agilidad para directivos<\/a><\/li>\n<li id=\"menu-item-5557\" class=\"menu-item menu-item-type-post_type menu-item-object-post menu-item-5557 sydney-dropdown-li\"><a href=\"https:\/\/encuentro-tic.anuies.mx\/2022\/desarrollo-de-empresas-de-exito-basadas-en-blockchain\/\" class=\"sydney-dropdown-link\">Desarrollo de empresas de \u00e9xito basadas en Blockchain<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Implementaci\u00f3n del Est\u00e1ndar Internacional de Servicios ISO\/IEC 20000-1:2018 &nbsp; Instructor o docente: Eduardo Z\u00e1rate Corona Modalidad de impartici\u00f3n: H\u00edbrida Duraci\u00f3n total de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5492,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"post-templates\/post_full.php","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"ngg_post_thumbnail":0,"footnotes":""},"categories":[79],"tags":[],"class_list":["post-5571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-talleres"],"rttpg_featured_image_url":{"full":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04.jpg",800,800,false],"landscape":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04.jpg",800,800,false],"portraits":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04.jpg",800,800,false],"thumbnail":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-150x150.jpg",150,150,true],"medium":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-300x300.jpg",300,300,true],"large":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04.jpg",800,800,false],"post-slider-thumb-size":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-330x190.jpg",330,190,true],"1536x1536":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04.jpg",800,800,false],"2048x2048":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04.jpg",800,800,false],"sydney-large-thumb":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04.jpg",800,800,false],"sydney-medium-thumb":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-550x400.jpg",550,400,true],"sydney-small-thumb":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-230x230.jpg",230,230,true],"sydney-service-thumb":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-350x350.jpg",350,350,true],"sydney-mas-thumb":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-480x480.jpg",480,480,true],"sow-carousel-default":["https:\/\/encuentro-tic.anuies.mx\/ctrl-content\/uploads\/sites\/8\/2022\/06\/Implementacion-iso-eduardo-04-272x182.jpg",272,182,true]},"rttpg_author":{"display_name":"ctrlweb","author_link":"https:\/\/encuentro-tic.anuies.mx\/2022\/author\/ctrlweb\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/encuentro-tic.anuies.mx\/2022\/category\/talleres\/\" rel=\"category tag\">Talleres<\/a>","rttpg_excerpt":"Implementaci\u00f3n del Est\u00e1ndar Internacional de Servicios ISO\/IEC 20000-1:2018 &nbsp; Instructor o docente: Eduardo Z\u00e1rate Corona Modalidad de impartici\u00f3n: H\u00edbrida Duraci\u00f3n total de [&hellip;]","_links":{"self":[{"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/posts\/5571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/comments?post=5571"}],"version-history":[{"count":16,"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/posts\/5571\/revisions"}],"predecessor-version":[{"id":7178,"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/posts\/5571\/revisions\/7178"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/media\/5492"}],"wp:attachment":[{"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/media?parent=5571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/categories?post=5571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/encuentro-tic.anuies.mx\/2022\/wp-json\/wp\/v2\/tags?post=5571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}